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How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. Everything below explains what we gather, how we use it, and who you contact to update or delete your data.

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joyanand How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment data in transit and at rest, restrict internal access to account records, and log every login attempt so we can spot unusual activity. Below are the key practices that govern how we handle your information from sign-up through withdrawal.

Deposit and withdrawal tracking Every bKash, Nagad and Rocket transaction you make is logged with a reference number, timestamp and amount. We match that record to your wallet balance and use it to verify withdrawal requests and resolve any disputes over missing deposits.
Cookie and session management We set session cookies to keep you signed in across page refreshes and remember your language choice. Persistent cookies track which games you open most so we can show relevant suggestions. You can delete cookies in your browser anytime without losing access to your account.
Account security and fraud prevention We log your device fingerprint, IP address and login time to detect duplicate accounts and block attempts from restricted regions. If we see a login from a new device, we send an OTP to your registered phone number before granting access.
Data retention and deletion We keep your account records and transaction history for the minimum period required to handle withdrawals, resolve disputes and meet compliance checks in eligible regions. Once you close your account and all balances clear, you can request full deletion through the privacy contact channels listed above.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to update your account details, request a copy of the data we hold, or ask us to delete your information after you close your account, reach out through any of the channels below. Our team will respond within a few business days and walk you through the verification steps before making changes.

Live chat Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request.
Email support Send your request to our support inbox from the email address registered to your account. Include your username and a brief description of what you need—data access, correction or deletion—and we will reply with next steps.
Account settings Sign in and head to the privacy section under account settings. You can download a summary of your transaction history, update your contact details, or submit a formal data-deletion request through the form provided.

Common Questions About Your Data

We ask for your name, phone number, email and date of birth during registration. That information lets us verify your identity, process withdrawals and send account notifications. We also log your device type and IP address to prevent duplicate accounts.

When you deposit, we record the transaction reference, amount and timestamp to match the payment to your wallet. We do not store your mobile banking PIN or password. Payment details are shared with our processor only to complete the transaction.

Yes. Sign in, go to account settings and open the privacy section. You can download a summary of your transaction history and personal details. For a full data export, contact support through live chat or email with your username.

Close your account through the settings page, withdraw any remaining balance, then submit a data-deletion request via live chat or email. We will remove your personal details once all pending transactions clear and the retention period for compliance checks ends.

We share transaction details with our payment processors to complete bKash, Nagad and Rocket deposits and withdrawals. We may disclose account records if required by lawful authority in eligible regions. We do not sell your information to advertisers or marketing partners.

Session cookies keep you signed in and remember your language preference. Analytics cookies track which games you open so we can show relevant suggestions. You can clear cookies in your browser settings anytime; doing so signs you out but does not affect your account or balance.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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